Terms & Conditions
By accessing, browsing or purchasing from Kite Republic you signify your acceptance of the following (and reasonable) terms & conditions.
Returns & Exchange Policy
For peace of mind, products purchased from Kite Republic can be returned or exchanged (at the buyers expense) for a store credit to be used against a future purchase. Goods must be returned in new condition, and within 14 days of purchase. Store credits are valid and must be used within 12 months
If a product is inadvertently advertised for an incorrect price, we reserve the right not to supply it at that price. We will advise you of the correct price before completing the order.
Terms & Conditions of Sale
All warranty claims are subject to our supplier’s conditions. This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, alterations or lack of maintenance.
Kite Republic shall in no event be liable for death, injuries to persons or property, or for incidental, and contingent, special or consequential damages arising from the use of our products. Kitesurfing can be dangerous. Exercise care and use of appropriate helmets and safety equipment is recommended. If you are not competent in the use of the product ordered, please obtain professional instruction- contact us and we will help you!
Lessons & Club Cancellation / Raincheck Policy
Lesson packages need to be paid in full at the time of booking. Once paid for, lessons and are not refundable. Lessons are transferable to another person however not transferable to a store credit. Lessons must be completed within 12 months of payment. After that time, any unused time and monies are forfeited.
If you will not be able to attend a lesson or club event you must cancel or reschedule by 5.00pm the day prior to avoid any deductions. If you do not provide that notice, or do not turn up for a lesson, the time will be deducted from your lesson or club package. If you fail to show up on time for your scheduled lesson, the amount of time you are late will be deducted from the total lesson time.
We recommend you commence lessons early (and certainly within nine months of payment), or, if you are only in Melbourne for a short time, you should allow some weeks for completion. If you have purchased group lessons and do not already have your own group, you should plan to conduct your lessons between November and March (inclusive). Leaving it to other times may mean we are unable to schedule other students at your standard at the same time.
If the weather is considered unsuitable or we need to cancel your lesson or club event, we will do our best to call you with sufficient notice, but sometimes the weather changes unexpectedly. Where a lesson is cancelled, or shortened by Kite Republic, the unused portion is rescheduled. In the event of a postponement or cancellation, your lesson or club activity will be rescheduled to the next available time. Kite Republic strives to get you riding and will do everything possible to reschedule your lesson or club event promptly!
The purchaser does not take ownership of the equipment until the final payment has been made and that payment must be completed within three months. Should the purchaser fail to honour the lay-by sale (ie. By non payment of lay-by within the contracted time) the retailer shall contact the purchaser and advise that the lay-by will be cancelled. Should the purchaser not pay any outstanding monies within 7 days the lay-by will be cancelled, goods returned to stock, and any monies forfeited.
Written cancellation requests must be made to firstname.lastname@example.org
National & International shipping costs are estimates and a guide only. You agree we may hold your details (we DO NOT hold any financial details) for the purpose of completing the order or contact you regarding dealings with us.
For customers ordering from outside of Australia, it is important and we would highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay. KR is not responsible for these charges and if they are due you should be contacted by your customs office.
Unfortunately, if KR sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to KR minus the total shipping and returns costs.
If you do not agree with these terms and conditions, then unfortunately we would have to ask you to use this website only as a resource, however not to purchase.