At Kite Republic, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Personal Information
We collect personal information only when necessary for our business functions and activities. This may include when you:
- Register for membership or lessons
- Make a purchase online or in-store
- Sign up to newsletters or promotions
- Contact us for support or enquiries
Information collected may include your name, address, phone number, email address, and any other details required to complete your request.
2. How We Use Your Information
We use your personal information to:
- Provide and deliver services, products, and updates
- Process orders and payments
- Communicate offers, promotions, or news (if you have opted in)
- Improve our products, website, and services
- Meet legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties. In limited cases, we may share your data with trusted service providers (e.g. couriers, payment gateways) who assist us in operating our business, under strict confidentiality agreements.
3. Cross-Border Disclosure of Personal Information
When you place an order for delivery to New Zealand or internationally, we may disclose your personal information (such as your name, delivery address, and contact details) to overseas couriers and their agents, including FedEx and UPS, and to customs or border authorities as required to process and deliver your shipment. We take reasonable steps to ensure these overseas recipients handle your information securely and in a manner consistent with Australian privacy law.
4. Cookies and Analytics
Our website uses cookies and tracking technologies, including Google Analytics, to help us understand how visitors use our site and to improve your browsing experience. These tools may collect information such as your IP address, browser type, pages visited, and session duration.
You may choose to disable cookies via your browser settings; however, this may limit some website functionality.
5. Security of Your Data
We take reasonable steps to ensure your personal information is stored securely, whether electronically or in physical format. This includes the use of encryption, firewalls, secure server environments, and restricted staff access.
Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute data security, but we aim to protect your information to the best of our ability.
6. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. Please contact us using the details below.
7. Third-Party Links and Services
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their policies before providing any personal information.
8. Photography, Video and Marketing
From time to time, we take photographs and video during lessons, club events, tours, and other Kite Republic activities. By participating in these activities, you consent to being photographed or filmed and to Kite Republic using these images and footage for marketing purposes, including on our website, social media, and promotional material.
If you do not wish to be photographed or filmed, or would like an existing image removed, please let our staff know before the activity begins, or contact us using the details below.
For participants under 18 years of age, consent must be provided by a parent or guardian.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website.
10. Contact Us
If you have questions about our Privacy Policy or would like to make a complaint about how we have handled your personal information, please contact:
Kite Republic Pty Ltd
St Kilda Sea Baths Complex
U4 / 10-18 Jacka Blvd,
St Kilda VIC 3182
Email: info@kiterepublic.com.au
Phone: +61 (03) 9537 0644